Active Issue Alert – Blackbaud Luminate Online - #000696202

Summary

Active Issue Alert – Blackbaud Luminate Online - #000696202

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

• Started

  Oct 5, 2026 · 1:53 PM

• Resolved

  Oct 7, 2026 · 9:33 AM

• Duration

  1d 19h 39m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 1:53 PM Blackbaud

  We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.

• ◆

  Identified

  Oct 5 · 3:53 PM Blackbaud

  Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.

• ◉

  Monitoring

  Oct 5 · 5:51 PM Blackbaud

  Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6

• ◉

  Monitoring

  Oct 6 · 10:02 AM Blackbaud

  Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.

• ◉

  Monitoring

  Oct 6 · 4:17 PM Blackbaud

  Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.

• ✓

  Resolved

  Oct 7 · 9:33 AM Blackbaud

  An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.