Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380

Summary

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380

This incident has been resolved.

• Started

  Oct 6, 2026 · 11:13 AM

• Resolved

  Oct 6, 2026 · 4:16 PM

• Duration

  5h 2m

• Severity

  Minor

• ◐

  Investigating

  Oct 6 · 11:13 AM Blackbaud

  We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◐

  Investigating

  Oct 6 · 11:28 AM Blackbaud

  We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◐

  Investigating

  Oct 6 · 11:48 AM Blackbaud

  We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◆

  Identified

  Oct 6 · 12:43 PM Blackbaud

  We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.

• ◉

  Monitoring

  Oct 6 · 2:17 PM Blackbaud

  Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST

• ✓

  Resolved

  Oct 6 · 4:16 PM Blackbaud

  This incident has been resolved.