SmartConnect Finicity Platform Issue

Summary

SmartConnect Finicity Platform Issue

This incident has been resolved.

• Started

  Jan 6, 2025 · 1:30 PM

• Resolved

  Jan 6, 2025 · 2:13 PM

• Duration

  43m

• Severity

  None

• ◐

  Investigating

  Jan 6 · 1:30 PM Botkeeper

  A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.

• ◆

  Identified

  Jan 6 · 1:36 PM Botkeeper

  Finicity has identified the root cause of the issue and is working to implement a fix.

• ◉

  Monitoring

  Jan 6 · 2:00 PM Botkeeper

  Finicity has implemented a fix and is validating the resolution.

• ✓

  Resolved

  Jan 6 · 2:13 PM Botkeeper

  This incident has been resolved.