Botkeeper Platform Login Issues

Summary

Botkeeper Platform Login Issues

This incident has been resolved.

• Started

  Dec 12, 2024 · 9:09 PM

• Resolved

  Dec 13, 2024 · 5:24 AM

• Duration

  8h 14m

• Severity

  None

• ◐

  Investigating

  Dec 12 · 9:09 PM Botkeeper

  Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.

• ◆

  Identified

  Dec 12 · 10:07 PM Botkeeper

  Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue.

• ◉

  Monitoring

  Dec 12 · 10:48 PM Botkeeper

  AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again.

• ✓

  Resolved

  Dec 13 · 5:24 AM Botkeeper

  This incident has been resolved.