SMS Delivery for Receipts and E-Sign Links

Summary

SMS Delivery for Receipts and E-Sign Links

Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.

• Started

  Sep 25, 2026 · 2:40 PM

• Resolved

  Oct 1, 2026 · 11:52 AM

• Duration

  5d 21h 11m

• Severity

  Minor

• ◐

  Investigating

  Sep 25 · 2:40 PM CallPotential

  We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now. As a workaround, we recommend using email to send receipts and e-sign links until this is resolved. Thank you for your patience. We'll post an update when we have more information.

• ◆

  Identified

  Sep 28 · 10:15 AM CallPotential

  We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

• ◆

  Identified

  Sep 29 · 11:33 AM CallPotential

  We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

• ✓

  Resolved

  Oct 1 · 11:52 AM CallPotential

  Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.