SmartSync Cloud Service, Major Outage for Asia Pacific users

Summary

SmartSync Cloud Service, Major Outage for Asia Pacific users

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

• Started

  Aug 10, 2026 · 5:49 PM

• Resolved

  Aug 10, 2026 · 6:27 PM

• Duration

  37m

• Severity

  Critical

• ◐

  Investigating

  Aug 10 · 5:49 PM Caseware Cloud

  We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

• ◆

  Identified

  Aug 10 · 6:10 PM Caseware Cloud

  The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.

• ◉

  Monitoring

  Aug 10 · 6:26 PM Caseware Cloud

  SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

• ✓

  Resolved

  Aug 10 · 6:50 PM Caseware Cloud

  SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.