Caseware Cloud Service, Degraded Performance for Australian users

Summary

Caseware Cloud Service, Degraded Performance for Australian users

The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.

• Started

  Sep 1, 2026 · 10:58 PM

• Resolved

  Sep 1, 2026 · 11:44 PM

• Duration

  45m

• Severity

  Minor

• ◐

  Investigating

  Sep 1 · 10:58 PM Caseware Cloud

  We are currently aware of an issue affecting the Cloud Financials application where users may receive a “License expired” error message when attempting to access the application, despite the license being valid and not expired. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.

• ◉

  Monitoring

  Sep 1 · 11:23 PM Caseware Cloud

  The Cloud Financials application has resumed normal activity for Australian users. We are actively monitoring the service to ensure there are no residual issues. We will continue to monitor the situation and provide further updates as necessary.

• ✓

  Resolved

  Sep 1 · 11:44 PM Caseware Cloud

  The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.