Service Degradation In Attachment Analysis - EU region

Summary

Service Degradation In Attachment Analysis - EU region

The attachment analysis issue in the Europe region is now resolved, services have returned to normal. Our teams have confirmed that all systems are healthy. Thank you for your patience.

• Started

  Aug 21, 2026 · 8:35 AM

• Resolved

  Aug 21, 2026 · 11:48 AM

• Duration

  3h 12m

• Severity

  Minor

• ◐

  Investigating

  Aug 21 · 8:35 AM Cisco Secure Email Threat Defense

  We are currently experiencing service degradation in attachment analysis in EU region. Customers may experience email processing delays. The team is investigating the issue and working to restore normal service as soon as possible.

• ◉

  Monitoring

  Aug 21 · 10:59 AM Cisco Secure Email Threat Defense

  We have implemented a fix for the attachment analysis degradation in the Europe region. Our team is now monitoring the results to ensure stability. Normal email processing is currently resuming. We will provide further updates as they become available.

• ✓

  Resolved

  Aug 21 · 11:48 AM Cisco Secure Email Threat Defense

  The attachment analysis issue in the Europe region is now resolved, services have returned to normal. Our teams have confirmed that all systems are healthy. Thank you for your patience.