Degraded Data Visibility in Dashboard and Messaging Views

Summary

Degraded Data Visibility in Dashboard and Messaging Views

The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

• Started

  Apr 30, 2026 · 4:45 PM

• Resolved

  May 1, 2026 · 2:45 PM

• Duration

  21h 59m

• Severity

  Minor

• ◐

  Investigating

  Apr 30 · 4:45 PM Cisco Secure Email Threat Defense

  We are currently investigating an issue impacting data visibility and search functionality for a subset of customers. Some users may experience missing data specifically in the Dashboard and Messaging views, as well as incomplete search results. Data ingestion is not impacted, and no data loss has occurred. We are working to restore normal functionality and will provide updates as progress is made.

• ◉

  Monitoring

  May 1 · 8:22 AM Cisco Secure Email Threat Defense

  As of 7:35 UTC, the issue has been resolved and functionality has been restored to normal. We are actively monitoring the system to ensure continued stability.

• ✓

  Resolved

  May 1 · 2:45 PM Cisco Secure Email Threat Defense

  The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html