Service Degraded Preformation — Middle East Region

Summary

Service Degraded Preformation — Middle East Region

This incident has been resolved.

• Started

  Mar 2, 2026 · 3:36 AM

• Resolved

  Jun 15, 2026 · 3:16 PM

• Duration

  105d 11h 40m

• Severity

  Minor

• ◉

  Monitoring

  Mar 2 · 3:36 AM Cisco Secure Email Threat Defense

  A data center outage affecting our Middle East (UAE) hosting region is causing intermittent connectivity issues and increased latency for some users. Our team is actively monitoring the situation. We will provide updates as more information becomes available.

• ◉

  Monitoring

  Mar 2 · 11:20 AM Cisco Secure Email Threat Defense

  A data center outage affecting our Middle East (UAE) hosting region is suffering from connectivity issues. Our team is still actively monitoring the situation. We will provide updates as more information becomes available.

• ◉

  Monitoring

  Mar 2 · 11:32 AM Cisco Secure Email Threat Defense

  We are continuing to monitor for any further issues.

• ◉

  Monitoring

  Mar 2 · 1:36 PM Cisco Secure Email Threat Defense

  We are continuing to work on the data center outage affecting our Middle East (UAE) hosting region. We will provide updates as more information becomes available.

• ◉

  Monitoring

  Mar 2 · 4:45 PM Cisco Secure Email Threat Defense

  We want to inform you that the Secure Email Threat Defense (SETD) service is currently unavailable due to an ongoing outage in a cloud service provider in the UAE region. As a result, SETD is temporarily unable to scan emails for threats, and users are unable to log in to the SETD portal. Email delivery is not impacted for the users. The Cisco team is actively monitoring the situation with our cloud service provider and will restore the service as quickly as possible. In the meantime, please be aware of the following impacts: • Emails will not be scanned by SETD, which may increase exposure to phishing, malware, and other threats. Access to the SETD portal is unavailable for reviewing threat reports, managing configurations, or accessing quarantined emails. • There may be a delay in threat detection and response until the service is restored. • A backlog of unscanned emails may occur and require additional processing once service resumes. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact our support team. Thank you, Secure Email Threat Defense Team .:|:. .:|:. Cisco

• ✓

  Resolved

  Jun 15 · 3:16 PM Cisco Secure Email Threat Defense

  This incident has been resolved.