Degraded Performance in Journaled Email Scanning

Minor · Started Apr 13, 2026 · 1:44 PM

Duration

3h 20m
Severity

Minor
Detection lead

—
User reports

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Summary

Degraded Performance in Journaled Email Scanning

On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Started

Apr 13, 2026 · 1:44 PM
Resolved

Apr 13, 2026 · 5:05 PM
Duration

3h 20m
Severity

None

Event timeline

How this incident unfolded

✓

Resolved
Apr 13 · 1:44 PM Cisco Secure Email Threat Defense

On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html