ETD - EU and North America Regions Email Copies Scanning issue

Summary

ETD - EU and North America Regions Email Copies Scanning issue

Email copies scanning for Cisco Secure Email Threat Defense has been fully restored across both the EU and North America regions. Services are operating normally. <b>We’re Here to Help</b> If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

• Started

  Apr 8, 2026 · 7:10 AM

• Resolved

  Apr 9, 2026 · 2:53 PM

• Duration

  1d 7h 43m

• Severity

  Minor

• ◐

  Investigating

  Apr 8 · 7:10 AM Cisco Secure Email Threat Defense

  From around 6AM UTC Some customers may experience intermittent issues with email copies scanning on ETD hosted in the EU region. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

• ◐

  Investigating

  Apr 8 · 7:27 AM Cisco Secure Email Threat Defense

  From about 7:25 UTC we are experiencing errors in email copies scanning from our Journaling customers. We are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

• ◐

  Investigating

  Apr 8 · 7:59 AM Cisco Secure Email Threat Defense

  We are continuing to investigate the issue affecting email copies scanning for some customers in the EU region. Our teams are working to identify the root cause and restore normal service as quickly as possible.

• ◐

  Investigating

  Apr 8 · 9:34 AM Cisco Secure Email Threat Defense

  At 8:30 UTC, we have implemented a temporary workaround to address the issue affecting email copies scanning for some customers in the EU region. Email copies scanning functionality has resumed, but we are still investigating to identify and resolve the underlying root cause. Additional updates will be provided as more information becomes available.

• ◉

  Monitoring

  Apr 8 · 10:48 AM Cisco Secure Email Threat Defense

  Email copies scanning in the EU region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.

• ◆

  Identified

  Apr 8 · 11:33 AM Cisco Secure Email Threat Defense

  We are aware of a similar email copies scanning issue now affecting customers in the North America region, starting at 10:34 UTC. Our team is applying the same mitigation steps that were effective in the EU region and is working to restore normal service as quickly as possible.

• ◆

  Identified

  Apr 8 · 11:42 AM Cisco Secure Email Threat Defense

  Email copies scanning in the North America region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.

• ✓

  Resolved

  Apr 9 · 2:53 PM Cisco Secure Email Threat Defense

  Email copies scanning for Cisco Secure Email Threat Defense has been fully restored across both the EU and North America regions. Services are operating normally. <b>We’re Here to Help</b> If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html