Service Degradation in North American Environment

Summary

Service Degradation in North American Environment

This incident has been resolved.

• Started

  Jan 22, 2026 · 9:31 PM

• Resolved

  Jan 23, 2026 · 2:37 PM

• Duration

  17h 5m

• Severity

  Minor

• ◐

  Investigating

  Jan 22 · 9:31 PM Cisco Secure Email Threat Defense

  Secure Email Threat Defense is experiencing an intermittent service degradation. We are working to address this issue and will post an update when it is resolved. Issue Details: Microsoft is currently experiencing service degradation within their Office 365 (O365) environment. For the latest updates, please visit: https://status.cloud.microsoft/ Impact Details: Customers may observe a backlog of active email recipients pending delivery to O365. Problem Symptoms: Delays or queuing of email recipients pending delivery to O365. Workaround/Solution: There is no workaround or solution available at this time. Recommendations: We are actively monitoring updates from Microsoft and will continue to provide timely information as the situation evolves.

• ✓

  Resolved

  Jan 23 · 2:37 PM Cisco Secure Email Threat Defense

  This incident has been resolved.