Cisco Secure Email Threat Defense Status · History · Incident #62560

RESOLVED

Intermittent Logon Timeouts Affecting US Environment – Email Processing Unaffected

Minor · Started Dec 3, 2025 · 3:14 PM

Duration

1h 10m
Severity

Minor
Detection lead

—
User reports

—

Summary

Intermittent Logon Timeouts Affecting US Environment – Email Processing Unaffected

This incident has been resolved.

Started

Dec 3, 2025 · 3:14 PM
Resolved

Dec 3, 2025 · 4:25 PM
Duration

1h 10m
Severity

None

Event timeline

How this incident unfolded

◆

Identified
Dec 3 · 3:14 PM Cisco Secure Email Threat Defense

We are currently experiencing frequent intermittent timeouts during the logon process affecting the US environment. This issue does not impact email intake and processing. The root cause has been identified, and our team is actively working on a resolution. We will provide further updates as soon as more information becomes available.
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Resolved
Dec 3 · 4:25 PM Cisco Secure Email Threat Defense

This incident has been resolved.

Pattern

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