Claude Status · History · Incident #143607

RESOLVED

Delayed credits on the Claude Platform

Minor · Started Oct 1, 2026 · 4:20 PM

⚡ Pulsetic detected this 60 minutes before Claude acknowledged it

Duration

6h 15m
Severity

Minor
Detection lead

60 min
User reports

Peak 7/hr

Summary

Delayed credits on the Claude Platform

This issue has been resolved.

Started

Oct 1, 2026 · 4:20 PM
Resolved

Oct 1, 2026 · 10:36 PM
Duration

6h 15m
Severity

Minor

Detection lead

Pulsetic caught this 60 minutes early

Pulsetic detected

~60 min before acknowledgement

User reports and synthetic probes crossed the detection threshold
Claude acknowledged

Oct 1, 2026 · 4:20 PM

Via official status page

Event timeline

How this incident unfolded

●

Detected by Pulsetic
Oct 1 · 3:20 PM Pulsetic

User reports and synthetic probes crossed the detection threshold — 60 min before the official acknowledgement.
◐

Investigating
Oct 1 · 4:20 PM Claude

We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.
◉

Monitoring
Oct 1 · 6:23 PM Claude

We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.
✓

Resolved
Oct 1 · 10:36 PM Claude

This issue has been resolved.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 7 reports/hr

← Before incident After →

Pattern

Other recent incidents

Browse full incident history →

Get an email when Claude opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free