Cloudways Status · History · Incident #6134

RESOLVED

Issue with Inbox on Support Chat Tool

Minor · Started Aug 3, 2026 · 2:23 PM

Duration

8h 5m
Severity

Minor
Detection lead

—
User reports

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Summary

Issue with Inbox on Support Chat Tool

This incident has been resolved.

Started

Aug 3, 2026 · 2:23 PM
Resolved

Aug 3, 2026 · 10:29 PM
Duration

8h 5m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Aug 3 · 2:23 PM Cloudways

Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.
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Resolved
Aug 3 · 10:29 PM Cloudways

This incident has been resolved.

Pattern

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