Degraded Service Affecting Elastic Email Add-on

Summary

Degraded Service Affecting Elastic Email Add-on

This incident has been resolved.

• Started

  Sep 1, 2026 · 7:42 AM

• Resolved

  Sep 2, 2026 · 1:20 AM

• Duration

  17h 37m

• Severity

  Minor

• ◐

  Investigating

  Sep 1 · 7:42 AM Cloudways

  We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

• ◉

  Monitoring

  Sep 1 · 7:47 AM Cloudways

  Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.

• ✓

  Resolved

  Sep 2 · 1:20 AM Cloudways

  This incident has been resolved.