CoinTracker Status · History · Incident #11823

RESOLVED

Purchased plans not reflecting in some accounts

Minor · Started Mar 20, 2026 · 1:09 AM

Duration

12h 56m
Severity

Minor
Detection lead

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User reports

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Summary

Purchased plans not reflecting in some accounts

This incident has been resolved.

Started

Mar 20, 2026 · 1:09 AM
Resolved

Mar 20, 2026 · 2:05 PM
Duration

12h 56m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Mar 20 · 1:09 AM CoinTracker

We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.
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Monitoring
Mar 20 · 2:21 AM CoinTracker

A fix has been implemented and we are monitoring the results.
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Resolved
Mar 20 · 2:05 PM CoinTracker

This incident has been resolved.

Pattern

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