Experience API experiencing issues on upsert operations

Summary

Experience API experiencing issues on upsert operations

The incident is resolved

• Started

  Aug 17, 2026 · 9:05 AM

• Resolved

  Aug 17, 2026 · 11:56 AM

• Duration

  2h 51m

• Severity

  Minor

• ◐

  Investigating

  Aug 17 · 9:05 AM Contentful

  We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

• ◆

  Identified

  Aug 17 · 9:37 AM Contentful

  We have identified the issue and are working with our upstream provider to provide a fix.

• ◉

  Monitoring

  Aug 17 · 10:19 AM Contentful

  We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

• ✓

  Resolved

  Aug 17 · 11:56 AM Contentful

  The incident is resolved