Some customers are experiencing data processing and message-sending delays

Summary

Some customers are experiencing data processing and message-sending delays

This incident has been resolved and all backlogs have been processed.

• Started

  Jul 20, 2026 · 9:35 PM

• Resolved

  Jul 20, 2026 · 10:58 PM

• Duration

  1h 22m

• Severity

  Minor

• ◐

  Investigating

  Jul 20 · 10:02 PM Customer.io

  Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.

• ◆

  Identified

  Jul 20 · 10:29 PM Customer.io

  The issue has been identified and we're working on a fix. Thank you for your patience.

• ◉

  Monitoring

  Jul 20 · 10:38 PM Customer.io

  A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.

• ✓

  Resolved

  Jul 20 · 10:58 PM Customer.io

  This incident has been resolved and all backlogs have been processed.