Customer.io Status · History · Incident #88876

RESOLVED

Delays in message sending

Major · Started Jul 20, 2026 · 5:07 PM

Duration

40m
Severity

Major
Detection lead

—
User reports

—

Summary

Delays in message sending

This incident has been resolved.

Started

Jul 20, 2026 · 5:07 PM
Resolved

Jul 20, 2026 · 5:47 PM
Duration

40m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Jul 20 · 5:07 PM Customer.io

Our team is currently investigating an issue delaying message sending in the US and EU regions
◉

Monitoring
Jul 20 · 5:41 PM Customer.io

A fix has been implemented and we're monitoring the results.
✓

Resolved
Jul 20 · 5:47 PM Customer.io

This incident has been resolved.

Pattern

Other recent incidents

Browse full incident history →

Get an email when Customer.io opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free