Some customers are experiencing data processing delays

Summary

Some customers are experiencing data processing delays

This incident is resolved. Thank you for your patience!

• Started

  Jul 15, 2026 · 5:19 PM

• Resolved

  Jul 15, 2026 · 7:46 PM

• Duration

  2h 26m

• Severity

  Minor

• ◐

  Investigating

  Jul 15 · 5:19 PM Customer.io

  Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.

• ◆

  Identified

  Jul 15 · 5:35 PM Customer.io

  We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.

• ◉

  Monitoring

  Jul 15 · 5:51 PM Customer.io

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jul 15 · 7:46 PM Customer.io

  This incident is resolved. Thank you for your patience!