Latency and Errors Across NA11 (Incident 5558)

Summary

Latency and Errors Across NA11 (Incident 5558)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Aug 7, 2026 · 4:59 PM

• Resolved

  Aug 7, 2026 · 6:13 PM

• Duration

  1h 14m

• Severity

  Minor

• ◆

  Identified

  Aug 7 · 4:59 PM DocuSign

  Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.

• ◉

  Monitoring

  Aug 7 · 5:36 PM DocuSign

  A fix has been implemented and we are monitoring the results.

• ◆

  Identified

  Aug 7 · 5:37 PM DocuSign

  The issue has been identified and we continue our work to implement a fix.

• ◉

  Monitoring

  Aug 7 · 5:55 PM DocuSign

  The fix was implemented and we are monitoring to ensure stability.

• ✓

  Resolved

  Aug 7 · 6:13 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.