Delays with report exports

Summary

Delays with report exports

This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.

• Started

  Jun 30, 2026 · 3:40 AM

• Resolved

  Jun 30, 2026 · 6:47 AM

• Duration

  3h 7m

• Severity

  Minor

• ◐

  Investigating

  Jun 30 · 3:40 AM Help Scout

  We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

• ◆

  Identified

  Jun 30 · 4:32 AM Help Scout

  We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

• ◉

  Monitoring

  Jun 30 · 5:43 AM Help Scout

  A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

• ✓

  Resolved

  Jun 30 · 6:47 AM Help Scout

  This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.