Notifications are delayed

Summary

Notifications are delayed

On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.

• Started

  Aug 25, 2026 · 8:42 AM

• Resolved

  Aug 25, 2026 · 2:33 PM

• Duration

  5h 51m

• Severity

  Major

• ◐

  Investigating

  Aug 25 · 8:42 AM Jira Software

  We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.

• ◐

  Investigating

  Aug 25 · 9:44 AM Jira Software

  Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.

• ◐

  Investigating

  Aug 25 · 10:49 AM Jira Software

  Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.

• ◉

  Monitoring

  Aug 25 · 1:01 PM Jira Software

  Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.

• ✓

  Resolved

  Aug 25 · 2:33 PM Jira Software

  On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.