Messages sent via the chat widget are delayed

Summary

Messages sent via the chat widget are delayed

The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.

• Started

  Feb 21, 2026 · 6:26 PM

• Resolved

  Feb 21, 2026 · 6:57 PM

• Duration

  31m

• Severity

  Minor

• ◐

  Investigating

  Feb 21 · 6:26 PM LiveChat

  Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem

• ◐

  Investigating

  Feb 21 · 6:52 PM LiveChat

  We are still investigating the problem. The delay was shortened, but it is still occurring.

• ◉

  Monitoring

  Feb 21 · 6:54 PM LiveChat

  The problem should be resolved now. We are moving to monitoring.

• ✓

  Resolved

  Feb 21 · 6:57 PM LiveChat

  The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.