Messages sent in the chat widget may be delayed

Summary

Messages sent in the chat widget may be delayed

This incident has been resolved and services are operating normally. Thank you for your patience.

• Started

  Feb 10, 2026 · 5:04 PM

• Resolved

  Feb 10, 2026 · 6:10 PM

• Duration

  1h 6m

• Severity

  Minor

• ◐

  Investigating

  Feb 10 · 5:04 PM LiveChat

  We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.

• ◐

  Investigating

  Feb 10 · 5:21 PM LiveChat

  Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.

• ◆

  Identified

  Feb 10 · 5:32 PM LiveChat

  We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.

• ◆

  Identified

  Feb 10 · 5:51 PM LiveChat

  Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.

• ◉

  Monitoring

  Feb 10 · 6:06 PM LiveChat

  The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.

• ✓

  Resolved

  Feb 10 · 6:10 PM LiveChat

  This incident has been resolved and services are operating normally. Thank you for your patience.