Loom Status · History · Incident #2359

RESOLVED

Confluence, Jira Mobile and Forge users may experience authentication issues

Minor · Started Feb 3, 2026 · 10:19 AM

  • Duration

    30m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Confluence, Jira Mobile and Forge users may experience authentication issues

Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.


  • Started

    Feb 3, 2026 · 10:19 AM

  • Resolved

    Feb 3, 2026 · 10:50 AM

  • Duration

    30m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Feb 3 · 10:19 AM Loom

    Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner.

  • Investigating

    Feb 3 · 10:24 AM Loom

    Customers utilizing Confluence and Jira Mobile may experience disruptions in OAuth authentication flows. Forge installations and invocations might also be disrupted. Our team is actively investigating the same and we shall keep you informed of the progress within next 60 mins or sooner.

  • Resolved

    Feb 3 · 10:50 AM Loom

    Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.

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