Support Portal Outage

Summary

Support Portal Outage

The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

• Started

  Sep 16, 2026 · 9:06 AM

• Resolved

  Sep 16, 2026 · 3:31 PM

• Duration

  6h 24m

• Severity

  Major

• ◐

  Investigating

  Sep 16 · 9:06 AM MongoDB Atlas

  MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.

• ◐

  Investigating

  Sep 16 · 9:09 AM MongoDB Atlas

  We are continuing to investigate this issue.

• ✓

  Resolved

  Sep 16 · 3:31 PM MongoDB Atlas

  The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team