Delays in customer support responses

Summary

Delays in customer support responses

All impacted services have now fully recovered.

• Started

  Oct 23, 2026 · 3:41 AM

• Resolved

  Oct 23, 2026 · 5:58 AM

• Duration

  2h 17m

• Severity

  None

• ◐

  Investigating

  Oct 23 · 3:41 AM OpenAI

  We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

• ◐

  Investigating

  Oct 23 · 3:57 AM OpenAI

  As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").

• ◆

  Identified

  Oct 23 · 4:43 AM OpenAI

  A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

• ◉

  Monitoring

  Oct 23 · 5:47 AM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Oct 23 · 5:58 AM OpenAI

  All impacted services have now fully recovered.