Increase in Accelerate cold start time

Summary

Increase in Accelerate cold start time

The incident has been resolved.

• Started

  Apr 1, 2026 · 10:15 PM

• Resolved

  Apr 2, 2026 · 9:17 AM

• Duration

  11h 1m

• Severity

  Minor

• ◐

  Investigating

  Apr 1 · 10:15 PM Prisma

  Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

• ◐

  Investigating

  Apr 1 · 11:36 PM Prisma

  We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

• ◆

  Identified

  Apr 2 · 12:57 AM Prisma

  We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.

• ◆

  Identified

  Apr 2 · 2:56 AM Prisma

  We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

• ◉

  Monitoring

  Apr 2 · 5:43 AM Prisma

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Apr 2 · 9:17 AM Prisma

  The incident has been resolved.