QuickBooks Status · History · Incident #12412

RESOLVED

Some users may encounter issues when trying to Login to QuickBooks Online

Major · Started Sep 1, 2026 · 1:56 PM

  • Duration

    7h 23m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Some users may encounter issues when trying to Login to QuickBooks Online

The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.


  • Started

    Sep 1, 2026 · 1:56 PM

  • Resolved

    Sep 1, 2026 · 9:19 PM

  • Duration

    7h 23m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    Sep 1 · 1:56 PM QuickBooks

    We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.

  • Investigating

    Sep 1 · 2:12 PM QuickBooks

    We are continuing to investigate this issue.

  • Investigating

    Sep 1 · 3:20 PM QuickBooks

    We are continuing to investigate this issue.

  • Identified

    Sep 1 · 5:02 PM QuickBooks

    Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.

  • Identified

    Sep 1 · 9:16 PM QuickBooks

    Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.

  • Resolved

    Sep 1 · 9:19 PM QuickBooks

    The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.

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