Duplicate transactions affecting some Payroll and Payments customers

Minor · Started Sep 16, 2026 · 10:30 AM

Duration

5h 31m
Severity

Minor
Detection lead

—
User reports

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Summary

Duplicate transactions affecting some Payroll and Payments customers

This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

Started

Sep 16, 2026 · 10:30 AM
Resolved

Sep 16, 2026 · 4:02 PM
Duration

5h 31m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Sep 16 · 10:30 AM QuickBooks

We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
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Monitoring
Sep 16 · 10:31 AM QuickBooks

We are continuing to monitor for any further issues.
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Resolved
Sep 16 · 4:02 PM QuickBooks

This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.