Payment form not loading in Manage

Summary

Payment form not loading in Manage

This incident has been resolved.

• Started

  Sep 1, 2026 · 7:31 AM

• Resolved

  Sep 1, 2026 · 7:46 AM

• Duration

  15m

• Severity

  Minor

• ◆

  Identified

  Sep 1 · 7:31 AM Sanity

  We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.

• ◉

  Monitoring

  Sep 1 · 7:35 AM Sanity

  The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

• ✓

  Resolved

  Sep 1 · 7:46 AM Sanity

  This incident has been resolved.