SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

Summary

SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.

• Started

  Sep 16, 2026 · 9:28 AM

• Resolved

  Sep 16, 2026 · 1:00 PM

• Duration

  3h 32m

• Severity

  Minor

• ◐

  Investigating

  Sep 16 · 9:28 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 9:40 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 10:42 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Sep 16 · 10:59 AM SendGrid

  We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Sep 16 · 1:00 PM SendGrid

  The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.