SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines

Summary

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.

• Started

  Sep 16, 2026 · 12:36 PM

• Resolved

  Sep 16, 2026 · 11:53 PM

• Duration

  11h 16m

• Severity

  Minor

• ◐

  Investigating

  Sep 16 · 12:36 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 12:58 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 1:59 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 4:00 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

• ◆

  Identified

  Sep 16 · 8:01 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Sep 16 · 9:52 PM SendGrid

  We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Sep 16 · 11:53 PM SendGrid

  The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.