User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Minor · Started Sep 17, 2026 · 2:14 AM

Duration

7h 14m
Severity

Minor
Detection lead

—
User reports

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Summary

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

Started

Sep 17, 2026 · 2:14 AM
Resolved

Sep 17, 2026 · 9:28 AM
Duration

7h 14m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Sep 17 · 2:14 AM SendGrid

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
◐

Investigating
Sep 17 · 3:14 AM SendGrid

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
◐

Investigating
Sep 17 · 5:20 AM SendGrid

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
◉

Monitoring
Sep 17 · 7:23 AM SendGrid

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
◉

Monitoring
Sep 17 · 9:24 AM SendGrid

We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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Resolved
Sep 17 · 9:28 AM SendGrid

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.