Issue with Realtime Transcriptions and Deepgram

Summary

Issue with Realtime Transcriptions and Deepgram

The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

• Started

  Oct 22, 2026 · 9:32 AM

• Resolved

  Oct 22, 2026 · 11:08 AM

• Duration

  1h 36m

• Severity

  None

• ◐

  Investigating

  Oct 22 · 9:32 AM SendGrid

  Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.

• ◉

  Monitoring

  Oct 22 · 10:38 AM SendGrid

  We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

• ✓

  Resolved

  Oct 22 · 11:08 AM SendGrid

  The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.