MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

Minor · Started Oct 22, 2026 · 5:23 PM

Duration

Ongoing
Severity

Minor
Detection lead

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User reports

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Summary

MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Started

Oct 22, 2026 · 5:23 PM
Status

Identified
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Oct 22 · 5:23 PM SendGrid

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Identified
Oct 22 · 5:25 PM SendGrid

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
◆

Identified
Oct 22 · 6:31 PM SendGrid

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.