SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Summary

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.

• Started

  Oct 27, 2026 · 4:06 PM

• Resolved

  Oct 27, 2026 · 5:16 PM

• Duration

  1h 9m

• Severity

  Minor

• ◐

  Investigating

  Oct 27 · 4:06 PM SendGrid

  Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 27 · 4:40 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 27 · 4:57 PM SendGrid

  We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 27 · 5:16 PM SendGrid

  The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.