Azure Marketplace SendGrid Customers Experiencing Account Management Issues

Summary

Azure Marketplace SendGrid Customers Experiencing Account Management Issues

SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

• Started

  Oct 24, 2026 · 3:04 PM

• Resolved

  Oct 24, 2026 · 3:54 PM

• Duration

  49m

• Severity

  Minor

• ◐

  Investigating

  Oct 24 · 3:04 PM Twilio

  Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 24 · 3:24 PM Twilio

  Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

• ✓

  Resolved

  Oct 24 · 3:54 PM Twilio

  SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.