Gateway API (Lookup API) Failure Increase on Three in United Kingdom

Summary

Gateway API (Lookup API) Failure Increase on Three in United Kingdom

The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

• Started

  Oct 27, 2026 · 8:15 AM

• Resolved

  Oct 27, 2026 · 12:27 PM

• Duration

  4h 11m

• Severity

  Minor

• ◐

  Investigating

  Oct 27 · 8:15 AM Twilio

  Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 27 · 9:17 AM Twilio

  Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 27 · 10:19 AM Twilio

  We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 27 · 12:27 PM Twilio

  The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.