Elevated errors for Audit Logs

Summary

Elevated errors for Audit Logs

This incident has been resolved.

• Started

  Oct 1, 2026 · 5:16 PM

• Resolved

  Oct 1, 2026 · 5:58 PM

• Duration

  42m

• Severity

  Minor

• ◐

  Investigating

  Oct 1 · 5:16 PM WorkOS

  We are currently investigating this issue.

• ◉

  Monitoring

  Oct 1 · 5:20 PM WorkOS

  Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected. The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.

• ✓

  Resolved

  Oct 1 · 5:58 PM WorkOS

  This incident has been resolved.