Xero Status · History · Incident #12844
RESOLVEDATO services may be unavailable
Major · Started Sep 13, 2026 · 11:46 PM
Xero Status · History · Incident #12844
RESOLVEDMajor · Started Sep 13, 2026 · 11:46 PM
Duration
4h 4m
Severity
Major
Detection lead
—
User reports
—
Summary
The ATO has resolved their issue impacting customers trying to file tax returns from Xero.
Started
Sep 13, 2026 · 11:46 PM
Resolved
Sep 14, 2026 · 3:51 AM
Duration
4h 4m
Severity
Major
Event timeline
Identified
Sep 13 · 11:46 PM XeroATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
Identified
Sep 14 · 12:25 AM XeroOur team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
Monitoring
Sep 14 · 2:09 AM XeroThe ATO has implemented a fix and we are currently monitoring the results.
Resolved
Sep 14 · 3:51 AM XeroThe ATO has resolved their issue impacting customers trying to file tax returns from Xero.
Pattern
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
Sep 16, 2026 · 6h 23m
View incident →Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Sep 15, 2026 · 15m
View incident →UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)
Sep 14, 2026 · 22h 35m
View incident →Pulsetic catches degradations minutes before vendors acknowledge them.
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