Xero Status · History · Incident #12844

RESOLVED

ATO services may be unavailable

Major · Started Sep 13, 2026 · 11:46 PM

  • Duration

    4h 4m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

ATO services may be unavailable

The ATO has resolved their issue impacting customers trying to file tax returns from Xero.


  • Started

    Sep 13, 2026 · 11:46 PM

  • Resolved

    Sep 14, 2026 · 3:51 AM

  • Duration

    4h 4m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Identified

    Sep 13 · 11:46 PM Xero

    ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.

  • Identified

    Sep 14 · 12:25 AM Xero

    Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

  • Monitoring

    Sep 14 · 2:09 AM Xero

    The ATO has implemented a fix and we are currently monitoring the results.

  • Resolved

    Sep 14 · 3:51 AM Xero

    The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

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