Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Summary

Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

• Started

  Sep 16, 2026 · 8:49 AM

• Resolved

  Sep 16, 2026 · 3:12 PM

• Duration

  6h 23m

• Severity

  Major

• ◐

  Investigating

  Sep 16 · 8:49 AM Xero

  We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.

• ◐

  Investigating

  Sep 16 · 10:19 AM Xero

  Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.

• ◉

  Monitoring

  Sep 16 · 1:56 PM Xero

  Salesforce has implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Sep 16 · 3:12 PM Xero

  Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central