Xero Status · History · Incident #136700

RESOLVED

UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)

Minor · Started Sep 14, 2026 · 3:08 PM

  • Duration

    22h 35m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)

HMRC has resolved the issue that caused delayed responses from its services.


  • Started

    Sep 14, 2026 · 3:08 PM

  • Resolved

    Sep 15, 2026 · 1:43 PM

  • Duration

    22h 35m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Sep 14 · 3:08 PM Xero

    We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.

  • Identified

    Sep 14 · 3:53 PM Xero

    HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.

  • Monitoring

    Sep 15 · 7:22 AM Xero

    HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.

  • Resolved

    Sep 15 · 1:43 PM Xero

    HMRC has resolved the issue that caused delayed responses from its services.

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