AU: Customers are experiencing errors when using Activity Statement Prefill

Summary

AU: Customers are experiencing errors when using Activity Statement Prefill

The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

• Started

  Sep 7, 2026 · 11:46 PM

• Resolved

  Sep 8, 2026 · 7:07 AM

• Duration

  7h 21m

• Severity

  Minor

• ◆

  Identified

  Sep 7 · 11:46 PM Xero

  We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

• ◆

  Identified

  Sep 8 · 3:58 AM Xero

  We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

• ◉

  Monitoring

  Sep 8 · 6:41 AM Xero

  The ATO have implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Sep 8 · 7:07 AM Xero

  The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.