UK: MTD IT - Some customers receiving errors

Summary

UK: MTD IT - Some customers receiving errors

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

• Started

  Sep 7, 2026 · 3:30 PM

• Resolved

  Sep 7, 2026 · 7:26 PM

• Duration

  3h 56m

• Severity

  Minor

• ◐

  Investigating

  Sep 7 · 3:30 PM Xero

  We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

• ◆

  Identified

  Sep 7 · 3:46 PM Xero

  We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

• ◉

  Monitoring

  Sep 7 · 6:41 PM Xero

  Our team has implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Sep 7 · 7:26 PM Xero

  Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.