Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Summary

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.

• Started

  Aug 30, 2026 · 11:50 PM

• Resolved

  Aug 31, 2026 · 1:37 AM

• Duration

  1h 46m

• Severity

  Major

• ◆

  Identified

  Aug 30 · 11:50 PM Xero

  We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

• ◉

  Monitoring

  Aug 31 · 1:12 AM Xero

  Our team has implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Aug 31 · 1:37 AM Xero

  Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.