Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Summary

Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

• Started

  Oct 14, 2026 · 4:08 AM

• Resolved

  Oct 14, 2026 · 4:33 AM

• Duration

  25m

• Severity

  Major

• ◐

  Investigating

  Oct 14 · 4:08 AM Xero

  We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.

• ◉

  Monitoring

  Oct 14 · 4:14 AM Xero

  Our team has implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Oct 14 · 4:33 AM Xero

  Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.